In the settings under Registration Mode, IP/Domain should be selected and under it in the Addreess field, you will either see a public IP address or a DDNS address that looks something like.Take notes of the settings or take a screen shot of this page so you can re-enter the information if needed.Click on the device in question and go into its setting buy pressing the pencil icon on the upper right hand of the screen.Next to your device’s name is an icon of a DVR if the DVR is black, it is online. In the ivms-4500 app, get into the Menu by pressing the Menu button on the top left corner of the screen, then Devices. Make sure you are on your home’s WiFi and goto From there, you can see your public IP address.If your public IP address has changed, then the ivms-4500 app will not be able to connect to your security cameras. The public IP address is dynamic, meaning that it will change from time to time, especially if your router was unplugged or reset. The public IP address is the address assigned to you by your Internet Service Provider, and it looks something like 69.145.34.23. There have been many times when I’ve found a connector that wasn’t clicked in all the way. Make sure the cable is plugged in both the back of the DVR and the router.Įven though the connector looks like it’s plugged in, make sure the network connector is pushed in all the way and clicked in. Let’s check the easiest fix, an unplugged network cable. The router is not setup for port forwarding Check the network connection.Three things are likely to cause your security cameras to be offline.
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